Hi,
All details have been attached below.
File names with TASK 1 AND TASK 2 are the assignments which need to do. Rest are the resources for help.
No word. Just need to answer all questions in detail.This document is Dispute Resolution Policy and Procedures.

It is part of the supporting assessment resources for Assessment Task 2 of BSBWRK510.

Policy and Procedures</p> <p>Purpose</p> <p>Scope</p> <p>Policy principles</p> <p>Responsibilities</p> <p>Procedures<br /> J+S Learningwork 2017</p> <p>2</p> <p>© 2021 RTO Works</p> <p>image1.pngCase Study – WORLDUCATION</p> <p>Worlducation is a social startup that manufactures tablet computers for primary school students. They not only focus on the hardware, but they also have a competitive team creating software, content and activities to better engage and educate the students. <br /> Worlducation aims to change the way children learn at school by implementing artificial intelligence technology that can follow up on each child’s progress and adjust to their needs as they learn, creating the optimal path learning experience.<br /> So far, Worlducation only sells their tablet computers business to business (B2B) as they realised that their content and hardware proved most effective when a whole classroom was using it, and a teacher was coordinating the activities. Also, this helped the sales team focus on larger sales, and minimised the potential number of problems that could arise from individual customers. However, the long-term plan is to also tackle a business to consumer strategy (B2C). <br /> What makes Worlducation completely different from their competition is that they envision a world in which every child learns how to read and write – a world without illiteracy. Given this vision, for every classroom that buys their products, they donate and train a classroom somewhere around the world that can’t afford the same technology. Furthermore, they connect the two classrooms (those who bought the products and services and those who received the donation) so that they can grow together and collaborate throughout their learning cycle. <br /> Worlducation was founded in 2016, and by the end of 2019 they had sold over 35,000 tablets to over 550 schools in 23 countries, generating revenue in hardware sales and software subscriptions. <br /> Worlducation headquarters are in Sydney’s CBD but they have a development team in Bulgaria, a manufacturing team in Hong Kong, and operation and marketing staff in Colombia, Egypt, Iceland, Russia and the Philippines.<br /> Worlducation started 2020 with a huge sale to a school in Portugal. Although it was a great start, the context for the rest of the quarter was highly uncertain due to COVID-19. Surprisingly the pandemic brought hundreds of new leads and that led to an unprecedented growth that brought alongside dozens of operation and production problems.<br /> The factory in Hong Kong closed down for 1 month due to government restrictions limiting supply, the sales team was overwhelmed with sale meetings over ZOOM, the tech-support team had to re-adapt the software to remote learning for many of the schools, and the founders had to start thinking on how education was going to change after this worldwide event. </p> <p>Strategic and Operational Plan 2020 – 2022</p> <p>Welcome</p> <p>Welcome to the Strategic and Operational Plan for Worlducation.<br /> This document sets out our vision for the next two years and how we hope to achieve it.<br /> We hope you enjoy reading this document.<br /> Lucas Lopez<br /> CEO<br /> Worlducation</p> <p>Executive Summary</p> <p>FoundedRTO No: 91223</p> <p>Student Project Portfolio</p> <p>BSBTWK502 Manage team effectiveness</p> <p>Contents</p> <p>Section 1: Establish a team performance plan</p> <p>6</p> <p>Section 2: Develop and facilitate team cohesion</p> <p>9</p> <p>Section 3: Liaise with stakeholders</p> <p>11</p> <p>Strathfield College RTO: 91223 CRICOS Provider Code: 02736K BSBTWK502 Manage team effectiveness 2</p> <p>Student name:</p> <p>Assessor:</p> <p>Date:</p> <p>Business this assessment is based on:</p> <p>Team this assessment is based on:</p> <p>Documentation reviewed as preparation:</p> <p>Section 1: Establish a team performance plan</p> <p>Team Name:</p> <p>What will your role in the team be and who are your team members?</p> <p>State their roles in the team and provide a short description.</p> <p>Provide an overview of the purpose of the team in line with organisational objectives.</p> <p>What is the team seeking to accomplish?</p> <p>Team manager responsibilities</p> <p>What is the role of a manager or team leader?</p> <p>Team tasks</p> <p>What are the main tasks and activities the team needs to do?</p> <p>What input was received from the stakeholder/s? </p> <p>What input was received from your team member? </p> <p>Team member tasks and KPI’s </p> <p>How did you decide which task to assign to each team member?</p> <p>What are the timelines for completing each task?</p> <p>Setting KPI’s</p> <p>Outline the key performance indicators for each task. </p> <p>Supporting the members of a team to achieve expected performance outcomes</p> <p> Attach:</p> <p>Link to business website About page or corporate brochure that summarises what the business does OR Simulation Pack if using case study<br /> Team Performance Plan<br /> Slides, visual aids or video clips </p> <p>☐<br /> ☐</p> <p>☐</p> <p>Section 2: Develop and facilitate team cohesion</p> <p>Complete this section<br /> after the meeting.</p> <p>Policies and procedures</p> <p>How did you develop/ modify the Internet Use Policy?</p> <p>Develop team cohesion</p> <p>What were the communication skills you applied when giving feedback?</p> <p>What are the issues, concerns, problems highlighted?</p> <p>How did you help team members identify issues?</p> <p>How did you apply your problem-solving skills?</p> <p>How did you encouraging team members to take responsibility for team activities?</p> <p>Facilitate teamwork</p> <p>How did you adapt your personal communication style to build positive working relationships?</p> <p>Model desired behaviour and practices </p> <p>Promote collaboration</p> <p>Encourage and foster shared understanding of purpose, roles and responsibilities</p> <p>Complete this section<br /> after the brainstorming session.</p> <p>Develop a process for addressing concerns.</p> <p>What were your ideas?</p> <p>Outline the process you developed</p> <p>What brainstorming and group leadership techniques did you use?</p> <p> Attach:</p> <p>InternetRTO No: 91223</p> <p>Assessment Task 1</p> <p>BSBTWK502 Manage team effectiveness</p> <p>Assessment Task 1 Cover Sheet</p> <p>Student Declaration </p> <p>To be filled out and submitted with assessment responses</p> <p> I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).<br /> I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.<br /> I have correctly referenced all resources and reference texts throughout these assessment tasks. </p> <p>Student name</p> <p>Student ID number</p> <p>Student signature</p> <p>Date</p> <p>Assessor declaration</p> <p> I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. </p> <p>Assessor name</p> <p>Assessor signature</p> <p>Date</p> <p>Assessment outcome</p> <p>S</p> <p>NS</p> <p>DNS</p> <p>Resubmission Y N</p> <p>Feedback</p> <p>Student result response</p> <p> My performance in this assessment task has been discussed and explained to me.<br /> I would like to appeal this assessment decision. </p> <p>Student signature</p> <p>Date</p> <p>A copy of this page must be supplied to the office and kept in the student’s file with the evidence.</p> <p>Assessment Task 1: Knowledge questions </p> <p>Information for students</p> <p>Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:<br /> · review the advice to students regarding answering knowledge questions in the<br /> Business Works Student User Guide</p> <p>· comply with the due date for assessment which your assessor will provide<br /> · adhere with your RTO’s submission guidelines<br /> · answer all questions completely and correctly<br /> · submit work which is original and, where necessary, properly referenced<br /> · submit a completed cover sheet with your work<br /> avoid sharing your answers with other students.</p> <p>i</p> <p>Assessment information</p> <p>Information about how you should complete this assessment can be found in Appendix A of the<br /> Business Works Student User Guide.<br /> Refer to the appendix for information on:</p> <p>· where this task should be completed<br /> · the maximum time allowed for completing this assessment task<br /> · whether or not this task is open-book. </p> <p>Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.</p> <p>Questions<br /> Provide answers to all of the questions below:<br /> Outline two benefits of good group dynamics on a team’s performance.<br /> Provide examples of three causes of poor group dynamics.<br /> Explain why a team would need a team performance plan.<br /> ComBSBTWK502 Manage team effectiveness Assessment Mapping </p> <p>© 2021 RTO Works Page 1 </p> <p>BSBTWK502 Manage team effectiveness </p> <p>Application </p> <p>This unit describes the skills and knowledge required to lead teams in the workplace and to actively </p> <p>engage with the management of the organisation. </p> <p>The unit applies to individuals working at a managerial level who lead and build a positive culture within </p> <p>their work teams. At this level, work will normally be carried out using complex and diverse methods and </p> <p>procedures requiring the exercise of considerable discretion and judgement. It will also involve using a </p> <p>range of problem solving and decision-making strategies. </p> <p>No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. </p> <p>Elements and Performance Criteria </p> <p>Element Performance criteria Assessed in </p> <p>1 Establish team </p> <p>performance plan </p> <p>1.1 Identify team purpose, roles, and<br /> responsibilities according to organisational and<br /> task objectives </p> <p>AT2.2 Portfolio </p> <p>Section 1 </p> <p>1.2 Develop performance plans with expected<br /> outcomes, key performance indicators (KPIs)<br /> and goals for work team </p> <p>AT2.3,4 Portfolio </p> <p>Section 1 </p> <p>1.3 Support team members in meeting expected<br /> performance outcomes </p> <p>AT2.5,6 Portfolio </p> <p>Section 1 </p> <p>2 Develop and facilitate </p> <p>team cohesion </p> <p>2.1 Develop strategies for facilitating team<br /> member input into planning, decision making<br /> and operational aspects of team tasks </p> <p>AT2.3,5 Portfolio </p> <p>Section 2 </p> <p>2.2 Develop or modify policies and procedures for<br /> promoting team member accountability for<br /> personal work and team tasks </p> <p>AT2.6 Portfolio </p> <p>Section 2 </p> <p>2.3 Provide feedback to team members on team<br /> effort and contributions </p> <p>AT2.7 Portfolio </p> <p>Section 2 </p> <p>2.4 Develop processes for identifying and<br /> addressing issues, concerns and problems<br /> identified by team members </p> <p>AT2.7 Portfolio </p> <p>Section 2 </p> <p>3 Facilitate teamwork 3.1 Encourage team members to participate in and<br /> to take responsibility for team activities </p> <p>AT2.5,7 Portfolio </p> <p>Section 2 </p> <p>3.2 Support the team in identifying and resolving<br /> work performance problems </p> <p>AT2.5,6,7 </p> <p>Portfolio Section 2 </p> <p>3.3 Promote work team collaboration through<br /> individual behaviour </p> <p>AT2.7 Portfolio </p> <p>Section 2 </p> <p>BSBTWK502 Manage team effectiveness Assessment Mapping </p> <p>© 2021 RTO Works Page 2 </p> <p>Element Performance criteria Assessed in </p> <p>4 Liaise with </p> <p>stakeholders </p> <p>4.1 Establish and maintain open communication<br /> processes with relevant stakeholders </p> <p>AT2.9 Portfolio </p> <p>Section 2 </p> <p>4.2 Communicate information from line<br /> management to the team </p> <p>AT2.8 Portfolio </p> <p>Section 2 </p> <p>4.3 Communicate and follow-up unresolved<br /> issues, concerns and problems raised by team<br /> members with line management </p> <p>AT2.8 Portfolio </p> <p>Section 2 </p> <p>4.4 Address unresolved issues, concerns and<br /> problems raised by stakeholders </p> <p>AT2.9 Portfolio </p> <p>Section 2 </p> <p>Foundation skills </p> <p>This section describes language, literacy, numeracy and employment skills incorpRTO No: 91223</p> <p>Assessment Task 2</p> <p>BSBTWK502 Manage team effectiveness</p> <p>Assessment Task 2 Cover Sheet</p> <p>Student Declaration </p> <p>To be filled out and submitted with assessment responses</p> <p> I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).<br /> I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.<br /> I have correctly referenced all resources and reference texts throughout these assessment tasks. </p> <p>Student name</p> <p>Student ID number</p> <p>Student signature</p> <p>Date</p> <p>Assessor declaration</p> <p> I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. </p> <p>Assessor name</p> <p>Assessor signature</p> <p>Date</p> <p>Assessment outcome</p> <p>S</p> <p>NS</p> <p>DNS</p> <p>Resubmission Y N</p> <p>Feedback</p> <p>Student result response</p> <p> My performance in this assessment task has been discussed and explained to me.<br /> I would like to appeal this assessment decision. </p> <p>Student signature</p> <p>Date</p> <p>A copy of this page must be supplied to the office and kept in the student’s file with the evidence.</p> <p>Assessment Task 2: Project Portfolio</p> <p>Information for students<br /> In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.<br /> You will need access to:<br /> · a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access<br /> · your learning resources and other information for reference<br /> ·<br /> Project Portfolio template</p> <p>·<br /> BSBTWK502 Simulation Pack.</p> <p>Ensure that you:<br /> · review the advice to students regarding responding to written tasks in the<br /> Business Works Student User Guide</p> <p>· comply with the due date for assessment which your assessor will provide<br /> · adhere with your RTO’s submission guidelines<br /> · answer all questions completely and correctly<br /> · submit work which is original and, where necessary, properly referenced<br /> · submit a completed cover sheet with your work<br /> · avoid sharing your answers with other students.</p> <p>i</p> <p>Assessment information</p> <p>Information about how you should complete this assessment can be found in Appendix A of the<br /> Business Works Student User Guide.<br /> Refer to the appendix for information on:</p> <p>· where this task should be completed<br /> · how your assessment should be submitted.</p> <p>Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that yBSBTWK502 Manage team effectiveness </p> <p>Release: 1</p> <p>BSBTWK502 Manage team effectiveness Date this document was generated: 4 November 2020 </p> <p>Approved Page 2 of 4 </p> <p>© Commonwealth of Australia, 2020 PwC’s Skills for Australia </p> <p>BSBTWK502 Manage team effectiveness </p> <p>Modification History </p> <p>Release Comments </p> <p>Release 1 This version first released with BSB Business Services<br /> Training Package Version 7.0. </p> <p>Application </p> <p>This unit describes the skills and knowledge required to lead teams in the workplace and to<br /> actively engage with the management of the organisation. </p> <p>The unit applies to individuals working at a managerial level who lead and build a positive<br /> culture within their work teams. At this level, work will normally be carried out using </p> <p>complex and diverse methods and procedures requiring the exercise of considerable discretion<br /> and judgement. It will also involve using a range of problem solving and decision-making<br /> strategies. </p> <p>No licensing, legislative, regulatory or certification requirements apply to this unit at the time<br /> of publication. </p> <p>Unit Sector </p> <p>Social Competence – Teamwork and Relationships </p> <p>Elements and Performance Criteria </p> <p>ELEMENT PERFORMANCE CRITERIA </p> <p>Elements describe the<br /> essential outcomes. </p> <p>Performance criteria describe the performance needed to<br /> demonstrate achievement of the element. </p> <p>1. Establish team </p> <p>performance plan </p> <p>1.1 Identify team purpose, roles, and responsibilities according to </p> <p>organisational and task objectives </p> <p>1.2 Develop performance plans with expected outcomes, key<br /> performance indicators (KPIs) and goals for work team </p> <p>1.3 Support team members in meeting expected performance<br /> outcomes </p> <p>2. Develop and facilitate </p> <p>team cohesion </p> <p>2.1 Develop strategies for facilitating team member input into </p> <p>planning, decision making and operational aspects of team tasks </p> <p>2.2 Develop or modify policies and procedures for promoting team </p> <p>member accountability for personal work and team tasks </p> <p>BSBTWK502 Manage team effectiveness Date this document was generated: 4 November 2020 </p> <p>Approved Page 3 of 4 </p> <p>© Commonwealth of Australia, 2020 PwC’s Skills for Australia </p> <p>ELEMENT PERFORMANCE CRITERIA </p> <p>2.3 Provide feedback to team members on team effort and<br /> contributions </p> <p>2.4 Develop processes for identifying and addressing issues,<br /> concerns and problems identified by team members </p> <p>3. Facilitate teamwork 3.1 Encourage team members to participate in and to take </p> <p>responsibility for team activities </p> <p>3.2 Support the team in identifying and resolving work performance </p> <p>problems </p> <p>3.3 Promote work team collaboration through individual behaviour </p> <p>4. Liaise with<br /> stakeholders </p> <p>4.1 Establish and maintain open communication processes with<br /> relevant stakeholders </p> <p>4.2 Communicate information from line management to the team </p> <p>4.3 Communicate and follow-up unresolved issues, concerns and </p> <p>problems raised by team members with line management </p> <p>4.4 Address unresolved issues, concerns and probTopic 3: Facilitate teamwork and liaise with stakeholders<br /> © 2021 RTO Works<br /> 1<br /> BSBTWK502 Manage team effectiveness </p> <p>1</p> <p>Topic 1: Insert topic title<br /> Topic 3: Facilitate teamwork and liaise with stakeholders<br /> The success of a business depends on the contributions of every member of the team.<br /> However, some teams work together better than others.<br /> There is a sense of personal ownership of all activities, believing that their contributions are valued and feeling that work is equally shared.<br /> © 2021 RTO Works<br /> 2<br /> BSBTWK502 Manage team effectiveness </p> <p>Topic 3: Facilitate teamwork and liaise with stakeholders<br /> ACTIVITY: WATCH<br /> Watch the video on being a role model.<br /> Video:<br /> https://www.youtube.com/watch?v=jIch3rpD7Zo (01:41)</p> <p>© 2021 RTO Works<br /> 3<br /> BSBTWK502 Manage team effectiveness </p> <p>3</p> <p>Topic 1: Insert topic title<br /> Topic 3: Facilitate teamwork and liaise with stakeholders<br /> ENCOURAGING TEAM MEMBERS TO PARTICIPATE<br /> A team leader or manager can use several strategies to encourage team members to participate. For example:<br /> Encouraging ownership<br /> Making everyone a leader<br /> Setting a good example<br /> Giving everyone the chance to input into decisions.<br /> © 2021 RTO Works<br /> 4<br /> BSBTWK502 Manage team effectiveness </p> <p>Topic 3: Facilitate teamwork and liaise with stakeholders<br /> ACTIVITY: READ<br /> Read more about encouraging team members to participate at:</p> <p>https://work.chron.com/effective-techniques-encourage-team-members-contribute-project-5121.html</p> <p>Take any notes to summarise what you have read and keep for future reference.</p> <p>© 2021 RTO Works<br /> 5<br /> BSBTWK502 Manage team effectiveness </p> <p>5</p> <p>Topic 1: Insert topic title<br /> Topic 3: Facilitate teamwork and liaise with stakeholders<br /> COMPETENCIES<br /> Competencies refer to the collective knowledge, skills, experience, and attributes of teams required to perform work successfully.<br /> Team members’ roles must be defined in terms of the types of attitude, behaviours and skills the organisation values and requires to achieve its objectives.<br /> © 2021 RTO Works<br /> 6<br /> BSBTWK502 Manage team effectiveness </p> <p>Topic 1: Insert topic title<br /> Topic 3: Facilitate teamwork and liaise with stakeholders<br /> MONITORING PERFORMANCE<br /> Monitoring work performance will help identify how a team is managing. It helps to keep track of what’s going on and allows for modification of work activities or roles.<br /> © 2021 RTO Works<br /> 7<br /> BSBTWK502 Manage team effectiveness </p> <p>Topic 1: Insert topic title<br /> Topic 3: Facilitate teamwork and liaise with stakeholders<br /> OPEN COMMUNICATION PROCESSES<br /> It is essential to have a good communication process to communicate with all stakeholders, whether that is the team, others in the organisation or even customers or suppliers.<br /> © 2021 RTO Works<br /> 8<br /> BSBTWK502 Manage team effectiveness </p> <p>image4.png</p> <p>image5.svg</p> <p>image6.png</p> <p>image7.svg</p> <p>.MsftOfcThm_Background1_Fill {<br /> fill:#FFFFFF;<br /> }</p> <p>image2.pngAssessment Requirements for BSBTWK502 </p> <p>Manage team effectiveness </p> <p>Release: 1</p> <p>Assessment Requirements for BSBTWK502 Manage team effectiveness Date this document was generated: 5 November 2020 </p> <p>Approved Page 2 of 3 </p> <p>© Commonwealth of Australia, 2020 PwC’s Skills for Australia </p> <p>Assessment Requirements for BSBTWK502 Manage team </p> <p>effectiveness </p> <p>Modification History </p> <p>Release Comments </p> <p>Release 1 This version first released with BSB Business Services </p> <p>Training Package Version 7.0. </p> <p>Performance Evidence </p> <p>The candidate must demonstrate the ability to complete the tasks outlined in the elements,<br /> performance criteria and foundation skills of this unit, including evidence of the ability to: </p> <p> manage the effectiveness of at least one work team. </p> <p>In the course of the above, the candidate must: </p> <p> provide feedback to encourage, value and reward others </p> <p> model desired behaviour and practices </p> <p> encourage and foster shared understanding of purpose, roles and responsibilities </p> <p> support team to meet expected performance outcomes including providing formal and </p> <p>informal learning opportunities as needed </p> <p> develop performance plans with key performance indicators (KPIs), outputs and goals for<br /> individuals or the team which incorporate input from stakeholders </p> <p> communicate effectively with a range of stakeholders about team performance plans and </p> <p>team performance </p> <p> evaluate and take necessary corrective action regarding unresolved issues, concerns and<br /> problems raised by internal or external stakeholders. </p> <p>Knowledge Evidence </p> <p>The candidate must be able to demonstrate knowledge to complete the tasks outlined in the </p> <p>elements, performance criteria and foundation skills of this unit, including knowledge of: </p> <p> impacts of group dynamics on team performance </p> <p> methods of establishing team activities including communication processes </p> <p> strategies that can support team cohesion, participation and performance </p> <p> strategies for gaining consensus </p> <p> issue resolution strategies. </p> <p>Assessment Requirements for BSBTWK502 Manage team effectiveness Date this document was generated: 5 November 2020 </p> <p>Approved Page 3 of 3 </p> <p>© Commonwealth of Australia, 2020 PwC’s Skills for Australia </p> <p>Assessment Conditions </p> <p>Skills in this unit must be demonstrated in a workplace or simulated environment where the<br /> conditions are typical of those in a working environment in this industry. </p> <p>This includes access to: </p> <p> workplace documents relevant to team task objectives. </p> <p>Assessors of this unit must satisfy the requirements for assessors in applicable vocational<br /> education and training legislation, frameworks and/or standards. </p> <p>Links </p> <p>Companion Volume Implementation Guide is found on VETNet – </p> <p>https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10 </p> <p>https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10</p> <p>Assessment Requirements for BSBTWK502 Manage team effectivenessTopic 1: Insert topic title<br /> Topic 3: Facilitate teamwork and liaise with stakeholders<br /> MANAGEMENT COMMUNICATION<br /> This can be verbal or written communication to the team leader or members of the team.<br /> Effective interpersonal communication processes are essential to the establishment and maintenance of effective teams.<br /> © 2021 RTO Works<br /> 1<br /> BSBTWK502 Manage team effectiveness </p> <p>Topic 3: Facilitate teamwork and liaise with stakeholders<br /> ACTIVITY: WATCH<br /> Watch these video about open communication and communications and leadership.<br /> Video:<br /> https://www.youtube.com/watch?v=hniJfc2FqPQ (03:01)</p> <p>Video:<br /> https://www.youtube.com/watch?v=bRXLTZMvy-U (05:48) </p> <p>© 2021 RTO Works<br /> 2<br /> BSBTWK502 Manage team effectiveness </p> <p>2</p> <p>Topic 1: Insert topic title<br /> Topic 3: Facilitate teamwork and liaise with stakeholders<br /> CONFLICT<br /> Organisational procedures, systems, policies, codes of conduct, documentation and processes ensure that correct steps are taken if a conflict arises.<br /> Managers must try to resolve any issues, but unresolved issues must also be addressed so that team morale and work activities can continue.<br /> © 2021 RTO Works<br /> 3<br /> BSBTWK502 Manage team effectiveness </p> <p>Topic 3: Facilitate teamwork and liaise with stakeholders<br /> ACTIVITY: RESEARCH AND DISCUSS<br /> In the group teams, search on the Internet for conflict resolution strategies. Brainstorm with the team to create a comprehensive list to help resolve problems within the team.</p> <p>© 2021 RTO Works<br /> 4<br /> BSBTWK502 Manage team effectiveness </p> <p>4</p> <p>Topic 1: Insert topic title<br /> Topic 3: Facilitate teamwork and liaise with stakeholders<br /> ADDRESS UNRESOLVED PROBLEMS<br /> Conflicts are not bad if they are resolved quickly and as effectively as possible.<br /> Resolving conflicts can have negative or positive outcomes.<br /> The gist of addressing any conflict is to hope that ideas, opinions and thoughts are discussed as openly or honestly as possible as long as it is done with respect and integrity.<br /> © 2021 RTO Works<br /> 5<br /> BSBTWK502 Manage team effectiveness </p> <p>Topic 3: Facilitate teamwork and liaise with stakeholders<br /> ACTIVITY: READ<br /> Conflict Resolution, Using the “Interest-Based Relational” Approach:</p> <p>http://www.mindtools.com/pages/article/newLDR_81.htm</p> <p>3 Techniques for Building Consensus:</p> <div class='et_post_video'> <blockquote class="wp-embedded-content" data-secret="cPzY7O6J9W"><p><a href="https://www.leadstrat.com/3-techniques-for-building-consensus-2/">3 Techniques for Building Consensus</a></p></blockquote> <p><iframe class="wp-embedded-content" sandbox="allow-scripts" security="restricted" style="position: absolute; clip: rect(1px, 1px, 1px, 1px);" title="“3 Techniques for Building Consensus” — Leadership Strategies" src="https://www.leadstrat.com/3-techniques-for-building-consensus-2/embed/#?secret=TgAX48jSAP#?secret=cPzY7O6J9W" data-secret="cPzY7O6J9W" width="600" height="338" frameborder="0" marginwidth="0" marginheight="0" scrolling="no"></iframe></div> <p>Take any notes to summarise what you have read and keep for future reference. </p> <p>© 2021 RTO Works<br /> 6<br /> BSBTWK502 Manage team effectiveness </p> <p>6</p> <p>Topic 3: Facilitate teamwork and liaise with stakeholders<br /> ACTIVITY: BRAINSTORM<br /> Brainstorm the process, strategies and workplace situation you learnt in this unit. Use the information to complete the table to demonstrate your understanding of how you will manage team effectiveness. For each task identify which business policies and procedures or relevant document you will use. Also, determine three strategies of how you will manage the task. </p> <p>© 2021 RTO Works<br /> 7<br /> BSBTopic 2: Develop team cohesion<br /> © 2021 RTO Works<br /> 1<br /> BSBTWK502 Manage team effectiveness </p> <p>1</p> <p>Topic 1: Insert topic title<br /> Topic 2: Develop team cohesion<br /> Team cohesion is the extent to which each team members wishes to contribute to the group’s ability to continue as a functioning work unit. Cohesiveness develops over time.<br /> Cohesiveness is a product of interpersonal and group-level attraction, collaboration, and a sense of belonging.<br /> © 2021 RTO Works<br /> 2<br /> BSBTWK502 Manage team effectiveness </p> <p>Topic 2: Develop team cohesion<br /> ACTIVITY: WATCH<br /> Forming, Storming, Norming, Performing, Adjourning.<br /> Video:<br /> https://www.youtube.com/watch?v=hEJaz3sinEs (08:33)</p> <p>Teamwork pays off – various clips.<br /> Video:<br /> https://www.youtube.com/watch?v=wuo13FrNX6g (01:22)</p> <p>© 2021 RTO Works<br /> 3<br /> BSBTWK502 Manage team effectiveness </p> <p>3</p> <p>Topic 1: Insert topic title<br /> Topic 2: Develop team cohesion<br /> STRATEGIES TO ACHIEVE TEAM COHESION<br /> There are many ways to achieve team cohesion. For example, promoting interaction between team members increases cohesions as team members feel more positive towards one another.<br /> © 2021 RTO Works<br /> 4<br /> BSBTWK502 Manage team effectiveness </p> <p>Topic 2: Develop team cohesion<br /> ACTIVITY: RESEARCH AND DISCUSS<br /> List all the factors you would consider to create better team cohesion.<br /> Now compare your response with those of your team. Did you all have similar answers?<br /> How did the rest of the class compare? Did their teams have the same response?</p> <p>© 2021 RTO Works<br /> 5<br /> BSBTWK502 Manage team effectiveness </p> <p>5</p> <p>Topic 1: Insert topic title<br /> Topic 2: Develop team cohesion<br /> GROUP DYNAMICS<br /> Group dynamics play a significant role in teams.<br /> © 2021 RTO Works<br /> 6<br /> BSBTWK502 Manage team effectiveness </p> <p>Topic 1: Insert topic title<br /> Topic 2: Develop team cohesion<br /> DECISION MAKING<br /> Team leaders need to develop strategies to ensure that their team members have input into planning, decision making and operations relating to the team’s work.<br /> © 2021 RTO Works<br /> 7<br /> BSBTWK502 Manage team effectiveness </p> <p>Topic 2: Develop team cohesion<br /> ACTIVITY: RESEARCH AND DISCUSS<br /> Work in your teams to answer the following questions.<br /> Research The Nominal Group technique. Provide a brief overview of how it operates.<br /> What other tools are available for decision-making? Provide a brief overview of each one you find.</p> <p>© 2021 RTO Works<br /> 8<br /> BSBTWK502 Manage team effectiveness </p> <p>8</p> <p>Topic 1: Insert topic title<br /> Topic 2: Develop team cohesion<br /> TEAM COHESION FOR REMOTE TEAMS<br /> Sometimes teams have to overcome barriers to cohesion such as remote working arrangements.<br /> © 2021 RTO Works<br /> 9<br /> BSBTWK502 Manage team effectiveness </p> <p>Topic 2: Develop team cohesion<br /> ACTIVITY: RESEARCH AND DISCUSS<br /> Consider teams that are located over some different areas, what online collaboration tools could be used to keep your team cohesive?</p> <p>© 2021 RTO Works<br /> 10<br /> BSBTWK502 Manage team effectiveness </p> <p>10</p> <p>Topic 1: Insert topic title<br /> Topic 2: DeBSBTWK502<br /> Manage team effectiveness </p> <p>Topic 1: Establish team performance plan<br /> © 2021 RTO Works<br /> 2<br /> BSBTWK502 Manage team effectiveness </p> <p>2</p> <p>Topic 1: Insert topic title<br /> Topic 1: Establish team performance plan<br /> Goal setting is one of the first steps in reaching performance expectations set by an organisation.<br /> A team needs goals and clear objectives so that performance and achievements can be tracked.<br /> © 2021 RTO Works<br /> 3<br /> BSBTWK502 Manage team effectiveness </p> <p>Topic 1: Establish team performance plan<br /> ACTIVITY: GROUP WORK<br /> Work in your teams:<br /> Research a few examples of business plans, look at the headings used to identify the primary purpose of the plan. Find one plan that the team thinks is the best example, and each keeps a copy for future reference.<br /> Explore how team performance plans link to overall business objectives.</p> <p>© 2021 RTO Works<br /> 4<br /> BSBTWK502 Manage team effectiveness </p> <p>4</p> <p>Topic 1: Insert topic title<br /> Topic 1: Establish team performance plan<br /> TEAM PERFORMANCE PLANS<br /> A team performance plan is a detailed plan that specifies team goals and objectives, as well as actions to achieve these, responsibilities, timelines for achieving actions and performance indicators that will be used to measure performance.<br /> © 2021 RTO Works<br /> 5<br /> BSBTWK502 Manage team effectiveness </p> <p>Topic 1: Establish team performance plan<br /> ACTIVITY: READ<br /> Review information about team performance plans at:</p> <div class='et_post_video'> <blockquote class="wp-embedded-content" data-secret="9HLLDnPgZL"><p><a href="http://www.crowe-associates.co.uk/teams-and-groups/team-plans/">Creating Team plans</a></p></blockquote> <p><iframe class="wp-embedded-content" sandbox="allow-scripts" security="restricted" style="position: absolute; clip: rect(1px, 1px, 1px, 1px);" title="“Creating Team plans” — Crowe Associates" src="http://www.crowe-associates.co.uk/teams-and-groups/team-plans/embed/#?secret=TCEOi2k3BS#?secret=9HLLDnPgZL" data-secret="9HLLDnPgZL" width="600" height="338" frameborder="0" marginwidth="0" marginheight="0" scrolling="no"></iframe></div> <p>Take any notes to summarise what you have read and keep for future reference.</p> <p>© 2021 RTO Works<br /> 6<br /> BSBTWK502 Manage team effectiveness </p> <p>6</p> <p>Topic 1: Insert topic title<br /> Topic 1: Establish team performance plan<br /> TEAM PLAYERS<br /> Teams will consist of people with particular strengths and weaknesses. Team members vary in the role that they play for example some could be practical and organised whereas others could be a good communicators or problem.<br /> © 2021 RTO Works<br /> 7<br /> BSBTWK502 Manage team effectiveness </p> <p>Topic 1: Establish team performance plan<br /> ACTIVITY: RESEARCH AND DISCUSS<br /> Using the Internet, search for your ideal career or job position. Read the job description – did it match your expectations of the desired role? Make notes.</p> <p>© 2021 RTO Works<br /> 8<br /> BSBTWK502 Manage team effectiveness </p> <p>8</p> <p>Topic 1: Insert topic title<br /> Topic 1: Establish team performance plan<br /> BELBIN TEST<br /> Several different theories have been developed, which categorise the different types of roles and personalities people display.<br /> The Belbin test was designed to identify the different types of roles team members prefer precisely.<br /> © 2021 RTO Works<br /> 9<br /> BSBTWK502 Manage team effectiveness </p> <p>Topic 1: Establish team performance plan<br /> ACTIVITY: RESEARCH AND DISCUSS<br /> Visit the Belbin website to view the explanations for each role.<br /> Research the various roles that team members take on. Which role are you likely to be? Which role do you have in your current class team? Is it the same role?</p> <p>© 2021 RTO Works<br /> 10<br /> BSRTO No: 91223</p> <p>Student Guide</p> <p>BSBTWK502 Manage team effectiveness</p> <p>Contents</p> <p>Overview</p> <p>4</p> <p>Topic 1: Establish team performance plan</p> <p>5</p> <p>Topic 2: Develop team cohesion</p> <p>9</p> <p>Topic 3: Facilitate teamwork and liaise with stakeholders</p> <p>16</p> <p>Overview</p> <p>The Student Guide should be used in conjunction with the recommended reading and any further course notes or activities given by the trainer/assessor.<br /> Application of the unit<br /> This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.<br /> The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies.<br /> No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.<br /> Learning goals<br /> Learning goals include:<br /> · You are able to establish team performance plan.<br /> · You are able to develop and facilitate team cohesion.<br /> · You are able to facilitate teamwork.<br /> · You are able to liaise with stakeholders.</p> <p>Topic 1: Establish team performance plan</p> <p>Goal setting is one of the first steps in reaching performance expectations set by an organisation. A team needs goals and clear objectives so that performance and achievements can be tracked. It provides:</p> <p>· clear direction<br /> · goal attainment<br /> · increased productivity/profit</p> <p>Image by </p> <p>Austin Distel</p> <p> on </p> <p>Unsplash</p> <p>· teamwork<br /> · clear objectives.<br /> Strategic or business plans outline the general strategies to be followed to achieve an organisation’s vision and mission statements. A business plan is typically used to look up to 5 years ahead, providing direction and focus for the organisation and employees.<br /> Therefore, teams need to align their goals and activities to the organisation’s business plan. Managers need to ensure that teams fulfil this role when undertaking projects to ensure they are contributing to the overall goals of the organisation.</p> <p>Activity: Group work</p> <p>Work in your teams:<br /> Research a few examples of business plans, look at the headings used to identify the primary purpose of the plan. Find one plan that the team thinks is the best example, and each keeps a copy for future reference.<br /> Explore how team performance plans link to overall business objectives.</p> <p>Team performance plans<br /> Goals and objectives as above can be documented in a team performance plan. A team performance plan is a detailed plan that specifies team goals and objectives, as well as actions to achieve these, responsibilities (which team members are responsible for attaining</p> <p><div style="text-align:center;"> <a href="https://fiverressays.com/orders/create"> <img decoding="async" src="https://essaywritingabc.com/wp-content/plugins/julius/static/images/order-now.png" width="280" height="102"> </a> </div></p><br><hr style="border: 1px solid #c0c0c0;"><br> <h4 align="center">Why Choose Us</h4> <ul> <li>100% non-plagiarized Papers</li> <li>24/7 /365 Service Available</li> <li>Affordable Prices</li> <li>Any Paper, Urgency, and Subject</li> <li>Will complete your papers in 6 hours</li> <li>On-time Delivery</li> <li>Money-back and Privacy guarantees</li> <li>Unlimited Amendments upon request</li> <li>Satisfaction guarantee</li> </ul> <h4 align="center">How it Works</h4> <ul> <li>Click on the “Place Order” tab at the top menu or “Order Now” icon at the bottom and a new page will appear with an order form to be filled.</li> <li>Fill in your paper’s requirements in the "<a href="https://fiverressays.com/orders/create"><strong>PAPER DETAILS</strong></a>" section.</li> <li>Fill in your paper’s academic level, deadline, and the required number of pages from the drop-down menus.</li> <li>Click “<strong><a href="https://fiverressays.com/login">CREATE ACCOUNT & SIGN IN</a></strong>” to enter your registration details and get an account with us for record-keeping and then, click on “PROCEED TO CHECKOUT” at the bottom of the page.</li> <li>From there, the payment sections will show, follow the guided payment process and your order will be available for our writing team to work on it.</li> </ul> </div> <div class="et_post_meta_wrapper"> </div> </article> </div> <div id="sidebar"> <div id="block-2" class="et_pb_widget widget_block widget_search"><form role="search" method="get" action="https://essaywritingabc.com/" class="wp-block-search__button-outside wp-block-search__text-button wp-block-search"><label for="wp-block-search__input-1" class="wp-block-search__label" >Search</label><div class="wp-block-search__inside-wrapper " ><input type="search" id="wp-block-search__input-1" class="wp-block-search__input wp-block-search__input" name="s" value="" placeholder="" required /><button type="submit" class="wp-block-search__button wp-element-button" >Search</button></div></form></div><div id="block-3" class="et_pb_widget widget_block"><div class="is-layout-flow wp-block-group"><h2>Recent Posts</h2><ul class="wp-block-latest-posts__list wp-block-latest-posts"><li><a class="wp-block-latest-posts__post-title" href="https://essaywritingabc.com/solved-discussion-1-oppression-psychology-resilience-and-social-work-practice-psychology/">[SOLVED] Discussion 1 Oppression, Psychology, Resilience, and Social Work Practice – Psychology</a></li> <li><a class="wp-block-latest-posts__post-title" href="https://essaywritingabc.com/solved-non-pharmacological-and-psychological-pain-management-brochure-psychology/">[SOLVED] Non-pharmacological and Psychological Pain Management Brochure – Psychology</a></li> <li><a class="wp-block-latest-posts__post-title" href="https://essaywritingabc.com/solved-government-intervention-analysis-accounting/">[SOLVED] Government Intervention Analysis – Accounting</a></li> <li><a class="wp-block-latest-posts__post-title" href="https://essaywritingabc.com/solved-week-1-pathway-to-safer-opiod-nursing/">[SOLVED] week 1 pathway to safer opiod – Nursing</a></li> <li><a class="wp-block-latest-posts__post-title" href="https://essaywritingabc.com/solved-diabetes-and-drug-treatments-nursing/">[SOLVED] DIABETES AND DRUG TREATMENTS – Nursing</a></li> </ul></div></div><div id="block-4" class="et_pb_widget widget_block"><div class="is-layout-flow wp-block-group"><h2>Recent Comments</h2><div class="no-comments wp-block-latest-comments">No comments to show.</div></div></div> </div> </div> </div> </div> <footer id="main-footer"> <div id="et-footer-nav"> <div class="container"> <ul id="menu-main_menu" class="bottom-nav"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-76"><a href="https://essaywritingabc.com/">Home</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page current_page_parent menu-item-92"><a href="https://essaywritingabc.com/questions/">Questions</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-79"><a href="https://fiverressays.com/orders/create">Place Order</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-78"><a href="https://fiverressays.com/register">Register</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-77"><a href="https://fiverressays.com/login">Login</a></li> </ul> </div> </div> <div id="footer-bottom"> <div class="container clearfix"> <ul class="et-social-icons"> <li class="et-social-icon et-social-facebook"> <a href="#" class="icon"> <span>Facebook</span> </a> </li> <li class="et-social-icon et-social-twitter"> <a href="#" class="icon"> <span>Twitter</span> </a> </li> <li class="et-social-icon et-social-rss"> <a href="https://essaywritingabc.com/feed/" class="icon"> <span>RSS</span> </a> </li> </ul><p id="footer-info">Designed by <a href="https://www.elegantthemes.com" title="Premium WordPress Themes">Elegant Themes</a> | Powered by <a href="https://www.wordpress.org">WordPress</a></p> </div> </div> </footer> </div> </div> <script type='text/javascript' src='https://essaywritingabc.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.1' id='jquery-core-js'></script> <script type='text/javascript' src='https://essaywritingabc.com/wp-includes/js/jquery/jquery-migrate.min.js?ver=3.3.2' id='jquery-migrate-js'></script> <script type='text/javascript' id='jquery-js-after'> jqueryParams.length&&$.each(jqueryParams,function(e,r){if("function"==typeof r){var n=String(r);n.replace("$","jQuery");var a=new Function("return "+n)();$(document).ready(a)}}); </script> <script type='text/javascript' id='divi-custom-script-js-extra'> /* <![CDATA[ */ var DIVI = {"item_count":"%d Item","items_count":"%d Items"}; var et_builder_utils_params = {"condition":{"diviTheme":true,"extraTheme":false},"scrollLocations":["app","top"],"builderScrollLocations":{"desktop":"app","tablet":"app","phone":"app"},"onloadScrollLocation":"app","builderType":"fe"}; var et_frontend_scripts = {"builderCssContainerPrefix":"#et-boc","builderCssLayoutPrefix":"#et-boc .et-l"}; var et_pb_custom = {"ajaxurl":"https:\/\/essaywritingabc.com\/wp-admin\/admin-ajax.php","images_uri":"https:\/\/essaywritingabc.com\/wp-content\/themes\/Divi\/images","builder_images_uri":"https:\/\/essaywritingabc.com\/wp-content\/themes\/Divi\/includes\/builder\/images","et_frontend_nonce":"3533b74e91","subscription_failed":"Please, check the fields below to make sure you entered the correct information.","et_ab_log_nonce":"0e7ea9bc6d","fill_message":"Please, fill in the following fields:","contact_error_message":"Please, fix the following errors:","invalid":"Invalid email","captcha":"Captcha","prev":"Prev","previous":"Previous","next":"Next","wrong_captcha":"You entered the wrong number in captcha.","wrong_checkbox":"Checkbox","ignore_waypoints":"no","is_divi_theme_used":"1","widget_search_selector":".widget_search","ab_tests":[],"is_ab_testing_active":"","page_id":"118545","unique_test_id":"","ab_bounce_rate":"5","is_cache_plugin_active":"no","is_shortcode_tracking":"","tinymce_uri":"https:\/\/essaywritingabc.com\/wp-content\/themes\/Divi\/includes\/builder\/frontend-builder\/assets\/vendors","waypoints_options":[]}; var et_pb_box_shadow_elements = []; /* ]]> */ </script> <script type='text/javascript' src='https://essaywritingabc.com/wp-content/themes/Divi/js/scripts.min.js?ver=4.17.4' id='divi-custom-script-js'></script> <script type='text/javascript' src='https://essaywritingabc.com/wp-content/themes/Divi/includes/builder/feature/dynamic-assets/assets/js/jquery.fitvids.js?ver=4.17.4' id='fitvids-js'></script> <script type='text/javascript' src='https://essaywritingabc.com/wp-content/themes/Divi/core/admin/js/common.js?ver=4.17.4' id='et-core-common-js'></script> <script type='text/javascript' src='https://essaywritingabc.com/wp-includes/js/wp-embed.min.js?ver=6.1.1' id='wp-embed-js'></script> </body> </html>