The focus of the final project is to select a company that has endured quality issues and to develop an organizational quality plan. You may select a company that you currently work for or a prior employer. You may also select a well known company that you are interested in. You are encouraged to select a company that has an ample amount of information available, whether that is through firsthand knowledge (an employer) or through research (a well?known company).
The company that I chose was Spirit Airlines.OL 324: Final Project Guidelines and Rubric
Overview
The final project for this course is the creation of an organizational quality plan in which you will focus on a quality issue experienced by a chosen company.
Prompt
The focus of the final project is to select a company that has endured quality issues and to develop an organizational quality plan. You may select a company that
you currently work for or a prior employer. You may also select a well‐known company that you are interested in. You are encouraged to select a company that
has an ample amount of information available, whether that is through firsthand knowledge (an employer) or through research (a well‐known company).
The project is divided into two milestones, which will be submitted at various points throughout the course to scaffold learning and ensure quality final
submissions.
Critical Elements
The following critical elements must be addressed in your completed paper:
1. Company Background and History. Provide a brief company history that includes the company’s origins, founders, main products, and services, as well
as the industries the company services.
2. Description of Quality Issue. Describe the quality issue and the impact the issue has had on the company.
3. Quality Culture. Describe the company’s quality culture and explain whether the culture played a part in the quality issue.
4. Voice of the Customer. Explain the impact the quality issue has had on the company’s customers and describe the customers’ reactions to the quality
issue.
5. Change Management Plan. Provide a detailed plan that includes the following elements to bring about change within the company and to overcome the
quality issue.
a. Quality Theories. Explain which quality theories you would follow to bring about change and explain why you chose those theories.
b. Quality Tools and Techniques. Identify at least three quality tools and techniques that you would implement to improve the company’s quality.
c. Implementing Change. Explain the process and procedures you would take to implement these changes within the organization.
d. Resistance to Change. Explain some of the potential challenges that may prevent implementation.
6. Expected Outcomes. Provide a summary of the expected outcomes and how these changes will impact the organizational quality culture.
Milestones
Milestone One: Proposal
In task 2‐2, you will identify the company you have chosen to research and write about, including company history, your rationale, and the company’s quality
issue. This submission will be graded with the Milestone One Rubric.
Milestone Two: Outline
In task 5‐2, you will submit a detailed outline of your final paper, including scholarly resources to be used. This submission will be graded pass/fail based on the
Milestone Two Guidelines and Checklist document.
Final Project Rubric
Requirements of Submission: The final project submission should include a cover page, approximately six to eight pages of content, and a reference page. The
paper must use double spacing, 12‐point Times New Roman font, and one‐inch margins. You must include a minimum of four scholarly sources, following APA
guidelines for citations and references.
Critical Elements
Company
Background and
History
Description of
Quality Issue
Quality Culture
Voice of the
Customer
Change
Management Plan
Quality Theories
Exemplary (100%)
Meets “Proficient” criteria and
includes examples that illustrate
all aspects of the company and
the critical elements
Meets “Proficient” criteria and
includes scholarly examples
Proficient (85%)
Describes the company’s
background and history in
sufficient detail
Needs Improvement (55%)
Describes the company’s history
but with gaps in background
Not Evident (0%)
Does not describe the
company’s background and
credentials
Describes the company’s quality
issue in sufficient detail
Does not describe the
company’s quality issue
9
Meets “Proficient” criteria and
includes examples that illustrate
aspects of the critical elements
Meets “Proficient” criteria and
includes specific examples of
the voice of the customer
Meets “Proficient” criteria and
includes specific examples of
the change management plan
Meets “Proficient” criteria and
includes specific elements of
the quality theories
Describes the company’s quality
culture in sufficient detail
Describes the company’s quality
issue but with gaps in the
description
Describes the company’s quality
culture but with gaps in in the
description
Describes the voice of the
customer but with minimal
detail on customers’ reactions
Describes the change
management plan with minimal
detail and actions
Describes the quality theories
that will be followed with
minimal detail
Does not describe the
company’s quality culture
9
Does not describe the voice of
the customer or the reaction
7
Does not describe the change
management plan
7
Does not describe or address
the quality theories that will be
followed
9
Describes the voice of the
customer and the customers’
reactions with sufficient detail
Describes the change
management plan with
sufficient detail and actions
Describes the quality theories
that will be followed with
sufficient detail
Value
9
Quality Tools and
Techniques
Implementing
Change
Resistance to Change
Expected Outcomes
Research
Articulation of
Response
Meets “Proficient” criteria and
provides three or more quality
tools and techniques with
specific examples and impact
Meets “Proficient” criteria and
includes specific examples of
change implementation
Meets “Proficient” criteria and
includes specific examples of
change resistance
Meets “Proficient” criteria and
includes specific examples of
the expected outcomes
Provides more than four sources
of scholarly research with
proper APA formatting
Submission is free of errors
related to citations, grammar,
spelling, syntax, and
organization and is presented in
a professional and easy‐to‐read
format
Provides three quality tools and
techniques with sufficient detail
about their impact
Describes how the company will
implement change with
sufficient detail
Describes how the company
may resist change with
sufficient detail
Describes the expected
outcomes with sufficient detail
Provides three or four sources
of scholarly research with
proper APA formatting
Submission has no major errors
related to citations, grammar,
spelling, syntax, or organization
Provides fewer than three
quality tools and techniques
and/or with minimal detail
about their impact
Describes how the company will
implement change with minimal
detail
Describes how the company
may resist change with minimal
detail
Describes the expected
outcomes with minimal detail
Does not identify any quality
tools or techniques and how
they can help the company
18
Does not describe how the
company will implement change
6
Does not describe how the
company will resist change
6
Does not describe the expected
outcomes
10
Provides one or two sources of
scholarly research with proper
APA formatting
Submission has major errors
related to citations, grammar,
spelling, syntax, or organization
that negatively impact
readability and articulation of
main ideas
Provides no sources of scholarly
research
5
Submission has critical errors
related to citations, grammar,
spelling, syntax, or organization
that prevent understanding of
ideas
5
Earned Total
100%
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