propose recommendations for the technology solution that best meets the needs of your business, including what your business owner must consider in regard to the security and privacy of company data.IT 210: BUSINESS SYSTEMS ANALYSIS
Business Systems Analysis
Jeannine Gonzalez
Southern New Hampshire University
1
IT 210: BUSINESS SYSTEMS ANALYSIS
2
Contents
Introduction
3
Problem Statement
3
Two Technologies
3
Business Requirements
4
Objectives
4
Project Description
4
Technology Requirements
5
Competitors and Technology
5
Technology One: Mobile Computing
5
Technology Two: Cloud Computing
6
Technology Benefit
6
Technology Solutions
6
Technology One
6
Technology Two
7
Recommendations
7
Technology Solution
7
The technology solution: Mobile Computing
7
General Benefit
7
Basic Safety Considerations
7
Safety Features
7
Third-Party Vendors
8
IT 210: BUSINESS SYSTEMS ANALYSIS
Internal Safeguards
3
8
Introduction
This essay on business system analysis will concentrate on the manner to attempt and
resolve the wants for a little brick-and-mortar industry to endorse expansion through an online
existence and develop to be further consumer-centered. The industry provides cut-rate designer
apparel and fittings for women and men that concentrate in trendy shoes, apparel, and bags.
Problem Statement
The industry proprietor is presently searching for a technology resolution that will suit
the subsequent main technology necessities: incorporating online acquisition, handling inventory
and shipment, offering order position and online compensation processing, handling client
contacts, enabling collaboration externally and internally, and offering coverage, and being
capable to employ the novel technology to handle the modern brick-and-mortar procedures.
Presently, the physical site challenges with handling client details and does not hold a coverage
instrument to assist administration come up with well-versed choices. The eventual objective of
the industry is to enhance expansion through an online existence and develop to be extra clientcentered. The business proprietor wishes to modernize the business procedures engaged in
incorporating a brick-and-mortar industry through an e-industry.
The Technologies
The two technologies preferred are mobile computing and cloud computing. The two
have altered the manner people shop, do trade, and interact within people’s daily life. Several
IT 210: BUSINESS SYSTEMS ANALYSIS
4
cases of wireless gadgets comprise: laptops, tablets, and smartphones. Wireless gadgets may
wirelessly connect with the Internet as well as other gadgets, have adequate computing power to
complete fruitful jobs, and may be lesser enough to wear or carry. This offers clients flexibility
once they are on the move. The key disadvantage is that persons may capture and convey
individual data.
Mobile computing denotes an instant connection linking a movable gadget and other
computing backgrounds like the Internet. The technology comprises two key features: broad
reach and flexibility. Mobility holds five value-included qualities namely ubiquity, immediate
connectivity, convenience, localization and personalization of services and products. Mobile
commerce denotes the buying and vending of services and goods using wireless handheld tools
such as cell phone and distinct digital supporters (Gartner, 2008).
Business Needs
Objectives
The major goal for embarking on this venture to incorporate novel technology is to grow
to be extra customer-centered and viable through endorsing progression using an online
existence. Through incorporating cloud computing, the industry will gain the elasticity of linking
to the trade anyplace and at any moment. Mobile computing will enhance the objective of the
industry through the creation of a novel advertising channel by means of portable mobile
appliances. This will assist develop an affiliation with the industry and the customers through
permitting the firm to get to their envisioned audience within a further efficient and effective
manner.
Project Definition
IT 210: BUSINESS SYSTEMS ANALYSIS
5
The project’s goal is to present a means for the industry to get to clients as effortlessly
like its contenders and to make sure that firm data is internally safe. The firm will have to ensure
that the hardware and software is advanced. The firm would as well have to create an approach
that differentiates them from their opponents. This may be attained through engaging more on
greater customer service and generating a declaration. The eventual outcome of the industry is to
develop to be further consumer-centered and extra viable with its main e-business rivals whereas
upholding the safety of client individual information. It is vital for the firm proprietor to deem
adopting novel technology to create room for future growth, decrease industry expenses, and
augment their communication techniques like websites.
Technology needs
The main technical needs that will be necessary for any novel technology to efficiently
resolve the firm’s challenges would be incorporating online spending, handling shipping and
inventory, online payment dispensation, enabling cooperation externally and internally, handling
consumer contacts, offering commentary, and being capable to employ the novel technology to
handle the present-day brick-and-mortar procedures.
Rivals and Technology
Technology One: Mobile Computing
Macy’s is a leading Omni-channel vendor having iconic brands that serve clients through
settled outlets, mobile apps and dynamic online sites. Macy’s employs cloud computing to
examine buyer records to attain perception into its trustworthy shopper base (Macy’s Inc., 2018).
The vendor, which has over 70,000 merchandises online and influences numerous digital means
IT 210: BUSINESS SYSTEMS ANALYSIS
6
to share merchandise data cross-channel, has equipped itself through a set of inner cloud-based,
great-performance evaluation instruments devised to enhance client separation, market-basket
scrutiny and immediate personalization channel, depending on a wider range of merchandise
features.
Technology Two: Cloud Computing
Zappos is an online apparel and shoe merchant located within Nevada. The firm was
established during 1999 and introduced underneath the domain identity Shoesite.com. The firm
employs the Super Cloud plan for cloud computing through shifting the entire Zappos’ server setup to the Amazon Web Services (Weinberger, 2016). This technology will make available the
firm’s engineering personnel to concentration further on responsibilities that essentially convey
shareholder worth, beyond just establishing extra servers and mending outages.
Technology Gain
Macy’s gains from the technology through getting to a wide array of users using online
sales making it enjoy increased sales and develop to be an improved firm. One technology that
has assisted significantly surge this is by their mobile computing transactions. If the company
was to implement the similar tactic, the trades would increase immensely. Because Macy’s has
not at all times held this kind of technology, I believe the firm will exceed the sales of rival
firms. A different kind of technology that the firm executed within their firm is iBeacon
technology, within an attempt to improve the familiarity of the client (Macy’s Inc., 2018). The
technology is capable to present instant data on the manner users are interrelating with Macy’s at
the section level. This permits Macy’s to drive promotion and give advertisings on merchandises.
Technology Resolutions
Technology One
IT 210: BUSINESS SYSTEMS ANALYSIS
7
The main requirement is for the business to increase sales through online sales. This
technology will boost sales by serving clients through settled outlets, mobile apps and dynamic
online sites. Clients will be able to access the firm products through online sites making
acquisition of such products quite efficient. As a result, this kind of technology will meet all the
requirements.
Technology Two
The requirement of my business is to boost sales and to offer online payment
dispensation, enable collaboration externally and internally, manage consumer contacts, offer
reporting, and being capable to handle the present-day brick-and-mortar processes. The features
of the cloud computing technology will enable it to meet every demand.
Recommendations
Technology Solution
The technology resolution suggested for my business is Mobile Computing since it
greatly help boost the sales. It will as well enhance efficiency in sales since clients can order
products from any place anytime.
Overall Benefit
The general benefit is that it will significantly help boost online sales. The increased sales
will transform into increased income hence the overall revenue of the company increase. Clients
will be able to buy products online from anyplace anytime hence enhancing efficiency (AmatoMcCoy, 2012). As a result, the business will be better placed for future growth given that most
clients are turning to online acquisitions of goods.
Basic Safety Considerations
Safety Features
IT 210: BUSINESS SYSTEMS ANALYSIS
8
The suggested technology solution must hold the subsequent features:
•
User authentication – limiting access to the gadget through requesting for user
authentication.
•
Enabling remote data wipe as an option
•
Disable Bluetooth and Wi-Fi when not in use.
•
Use encryption for data managed within the phone and for data in transit for privacy
issues.
Third-Party Vendors
For safety and confidentiality matters, the business must deem:
•
Handling the selection procedure properly to establish the right vendor for the business.
•
Comprehend vendor agreements since they must be clear, concise and flexible.
•
Employ vendor non-disclosure agreements to ensure safety and privacy.
Internal Safeguards
The internal precautions that must be in position within the industry to protect against misuse or
loss of business data comprise:
•
Communicating management integrity such as having the managers set the tone for
workplace wherein specific procedures are in place to protect data.
•
Maintaining competent personnel to help protect the business data like hiring experts
within the field.
•
Physical as well as intangible safeguards to help keep unauthorized people from
accessing the company data.
IT 210: BUSINESS SYSTEMS ANALYSIS
9
References
Amato-McCoy, D. (June 21, 2012). Macys.com uses private cloud to personalize digital
shopping
strategies.
Retrieved
July
19,
2018,
from
https://www.chainstoreage.com/news/macyscom-uses-private-cloud-personalize-digitalshopping-strategies/
Macy’s: A Beacon of Technology. (2016). Retrieved July 22, 2018, from
https://rctom.hbs.org/submission/macys-a-beacon-of-technology/
Rouse, M. (n.d.). Search mobile computing. Retrieved July 18, 2018, from
https://searchmobilecomputing.techtarget.com/definition/m-commerce
Weinberger, M. (January 14, 2016). 50 employees left Zappos before an important project was
finished. Retrieved July 22, 2018, from
https://www.businessinsider.de/50-zappos-employees-left-before-super-cloud-projectfinished-2016-1?r=US&IR=T
Gartner (2008). “Gartner Says Worldwide IT Spending on Pace to Surpass
Trillion in 2008”
IT 210: BUSINESS SYSTEMS ANALYSIS
Business Systems Analysis
Jeannine Gonzalez
Southern New Hampshire University
1
IT 210: BUSINESS SYSTEMS ANALYSIS
2
Contents
Introduction
3
Problem Statement
3
The Technologies
3
Business Needs
4
Objectives
4
Project Definition
4
Technology needs
5
Rivals and Technology
5
Technology One: Mobile Computing
5
Technology Two: Cloud Computing
6
Technology Gain
6
Technology Solutions
6
Technology One
6
Technology Two
7
Recommendations
7
Technology Solution
7
Overall Benefit
7
IT 210: BUSINESS SYSTEMS ANALYSIS
3
Introduction
This essay on business system analysis will concentrate on the manner to attempt and
resolve the wants for a little brick-and-mortar industry to endorse expansion through an online
existence and develop to be further consumer-centered. The industry provides cut-rate designer
apparel and fittings for women and men that concentrate in trendy shoes, apparel, and bags.
Problem Statement
The industry proprietor is presently searching for a technology resolution that will suit
the subsequent main technology necessities: incorporating online acquisition, handling inventory
and shipment, offering order position and online compensation processing, handling client
contacts, enabling collaboration externally and internally, and offering coverage, and being
capable to employ the novel technology to handle the modern brick-and-mortar procedures.
Presently, the physical site challenges with handling client details and does not hold a coverage
instrument to assist administration come up with well-versed choices. The eventual objective of
the industry is to enhance expansion through an online existence and develop to be extra clientcentered. The business proprietor wishes to modernize the business procedures engaged in
incorporating a brick-and-mortar industry through an e-industry.
The Technologies
The two technologies preferred are mobile computing and cloud computing. The two
have altered the manner people shop, do trade, and interact within people’s daily life. Several
cases of wireless gadgets comprise: laptops, tablets, and smartphones. Wireless gadgets may
wirelessly connect with the Internet as well as other gadgets, have adequate computing power to
complete fruitful jobs, and may be lesser enough to wear or carry. This offers clients flexibility
IT 210: BUSINESS SYSTEMS ANALYSIS
4
once they are on the move. The key disadvantage is that persons may capture and convey
individual data.
Mobile computing denotes an instant connection linking a movable gadget and other
computing backgrounds like the Internet. The technology comprises two key features: broad
reach and flexibility. Mobility holds five value-included qualities namely ubiquity, immediate
connectivity, convenience, localization and personalization of services and products. Mobile
commerce denotes the buying and vending of services and goods using wireless handheld tools
such as cell phone and distinct digital supporters (Gartner, 2008).
Business Needs
Objectives
The major goal for embarking on this venture to incorporate novel technology is to grow
to be extra customer-centered and viable through endorsing progression using an online
existence. Through incorporating cloud computing, the industry will gain the elasticity of linking
to the trade anyplace and at any moment. Mobile computing will enhance the objective of the
industry through the creation of a novel advertising channel by means of portable mobile
appliances. This will assist develop an affiliation with the industry and the customers through
permitting the firm to get to their envisioned audience within a further efficient and effective
manner.
Project Definition
The project’s goal is to present a means for the industry to get to clients as effortlessly
like its contenders and to make sure that firm data is internally safe. The firm will have to ensure
that the hardware and software is advanced. The firm would as well have to create an approach
IT 210: BUSINESS SYSTEMS ANALYSIS
5
that differentiates them from their opponents. This may be attained through engaging more on
greater customer service and generating a declaration. The eventual outcome of the industry is to
develop to be further consumer-centered and extra viable with its main e-business rivals whereas
upholding the safety of client individual information. It is vital for the firm proprietor to deem
adopting novel technology to create room for future growth, decrease industry expenses, and
augment their communication techniques like websites.
Technology needs
The main technical needs that will be necessary for any novel technology to efficiently
resolve the firm’s challenges would be incorporating online spending, handling shipping and
inventory, online payment dispensation, enabling cooperation externally and internally, handling
consumer contacts, offering commentary, and being capable to employ the novel technology to
handle the present-day brick-and-mortar procedures.
Rivals and Technology
Technology One: Mobile Computing
Macy’s is a leading Omni-channel vendor having iconic brands that serve clients through
settled outlets, mobile apps and dynamic online sites. Macy’s employs cloud computing to
examine buyer records to attain perception into its trustworthy shopper base (Macy’s Inc., 2018).
The vendor, which has over 70,000 merchandises online and influences numerous digital means
to share merchandise data cross-channel, has equipped itself through a set of inner cloud-based,
great-performance evaluation instruments devised to enhance client separation, market-basket
scrutiny and immediate personalization channel, depending on a wider range of merchandise
IT 210: BUSINESS SYSTEMS ANALYSIS
6
features.
Technology Two: Cloud Computing
Zappos is an online apparel and shoe merchant located within Nevada. The firm was
established during 1999 and introduced underneath the domain identity Shoesite.com. The firm
employs the Super Cloud plan for cloud computing through shifting the entire Zappos’ server setup to the Amazon Web Services (Weinberger, 2016). This technology will make available the
firm’s engineering personnel to concentration further on responsibilities that essentially convey
shareholder worth, beyond just establishing extra servers and mending outages.
Technology Gain
Macy’s gains from the technology through getting to a wide array of users using online
sales making it enjoy increased sales and develop to be an improved firm. One technology that
has assisted significantly surge this is by their mobile computing transactions. If the company
was to implement the similar tactic, the trades would increase immensely. Because Macy’s has
not at all times held this kind of technology, I believe the firm will exceed the sales of rival
firms. A different kind of technology that the firm executed within their firm is iBeacon
technology, within an attempt to improve the familiarity of the client (Macy’s Inc., 2018). The
technology is capable to present instant data on the manner users are interrelating with Macy’s at
the section level. This permits Macy’s to drive promotion and give advertisings on merchandises.
Technology Solutions
Technology One
The primary need for the firm is to surge sales via online transactions. This kind of
technology will increase sales in serving customers through selected stores, dynamic online sites,
and mobile apps. Customers will be capable to access the business services and goods through
IT 210: BUSINESS SYSTEMS ANALYSIS
7
online sites making procurement of such merchandise quite effective. Another requirement for
the business is increased efficiency that will boost the productivity of the business. Increased
efficiency in the business operations especially with respect to the sales with considerably
enhances the productivity hence having a strong edge over its rivals. Therefore, this form of
technology will help meet every requirement within the business.
Technology Two
The prerequisite of my firm is to increase sales and to avail online payment indulgence,
facilitate collaboration internally and externally, offer reporting, manage customer data, and
being able to manage the contemporary brick-and-mortar procedures. The attributes of the cloud
computing technology will allow it to suit every business demand. Through this technology, the
business will have increased efficiency in operations, increased sales because it will be able to
meet new clients and increased client base. Moreover, the business will benefit from increased
revenues from the business owing to increased efficiency in sale and client based. In general, the
business will become more profitable than it was before the adoption of the technology.
Recommendations
Technology Solution
The technology solution recommended for my firm is Mobile Computing given that it
significantly helps increase the sales. Using the modern mobile computing technology, the
business will be able to present safe and instant information as well as applications to their sales
field workers hence making them extra efficient. The technology will as well enhance
operational efficiency, expedite business transactions, and eventually facilitates better consumer
service. As a result, this is the most recommended solution to the business.
Overall Benefit
IT 210: BUSINESS SYSTEMS ANALYSIS
8
The overall gain from the technology is that it will considerably assist increase online
sales. The augmented sales will convert into augmented revenue thus the general income of the
business rises (Amato-McCoy, 2012). Customers will be capable to purchase merchandises
online anytime from any location therefore improving efficiency. In addition, the firm will
benefit from enhanced operational efficiency, expedited business transactions, and better
consumer service. Therefore, the firm will be better positioned for future progression since the
majority customers resulting to procurements of merchandises.
IT 210: BUSINESS SYSTEMS ANALYSIS
9
References
Amato-McCoy, D. (June 21, 2012). Macys.com uses private cloud to personalize digital
shopping
strategies.
Retrieved
July
19,
2018,
from
https://www.chainstoreage.com/news/macyscom-uses-private-cloud-personalize-digitalshopping-strategies/
Macy’s: A Beacon of Technology. (2016). Retrieved July 22, 2018, from
https://rctom.hbs.org/submission/macys-a-beacon-of-technology/
Rouse, M. (n.d.). Search mobile computing. Retrieved July 18, 2018, from
https://searchmobilecomputing.techtarget.com/definition/m-commerce
Weinberger, M. (January 14, 2016). 50 employees left Zappos before an important project was
finished. Retrieved July 22, 2018, from
https://www.businessinsider.de/50-zappos-employees-left-before-super-cloud-projectfinished-2016-1?r=US&IR=T
Gartner (2008). “Gartner Says Worldwide IT Spending on Pace to Surpass
Trillion in 2008”
Decision Matrix
Technology One
Technology Two
Scale (1-5)
Scale (1-5)
Effectiveness
4
3
Efficiency
4
3
Costs
Less costly
Costly
Collaboration internally and
5
3
5
4
externally
Productivity
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